PHA Service Command Center
One operating view for the upcoming plan, communication, exceptions and quality — designed so PHA always knows what is happening and when.
Program context 450+ vehicles • monthly recurring service • multiple PHA sites
Planned mix 90% wash • 10% wash + detail
September 2026 Service Plan
8 planned service daysClick a planned day to see site, service window, vehicle mix, crew and readiness.
Sun
Mon
Tue
Wed
Thu
Fri
Sat
30
31
2
542013 Ridge Ave
3
4
38Penn Rose
5
6
7
8
62PHA Site — TBD
9
10
11
47PHA Site — TBD
12
13
14
15
512013 Ridge Ave
16
17
18
44Penn Rose
19
20
21
22
66PHA Site — TBD
23
24
25
1Same-day • Ridge Ave
26
27
28
29
76PHA Site — TBD
30
1
2
3
Select a service day
Click any date with a vehicle count to view the detailed daily plan.
Daily plans show location, service window, planned volume, wash/detail mix, crew assignment, readiness and communication status.
Next confirmed service
Sep 2
2013 Ridge Ave • 54 vehiclesConfirmed
What needs attention
7
5 vehicle availability • 2 access items
Exceptions are surfaced before crew deployment wherever possible.
Same-day request standard
≤ 4 hrs
Availability + anticipated completion communicated
PHA Communication Log
| When | Update |
|---|---|
| Aug 27 • 10:10 AM | Sep 2 Ridge Ave schedule confirmed |
| Aug 29 • 3:20 PM | Penn Rose access details requested |
| Sep 1 • 9:05 AM | Ridge Ave vehicle list reconciled |
Operating Commitments
Set monthly scheduling • site-by-site planning • after-hours capability where useful • same-day response communication within four hours • photo-backed QC and service verification.
Locations & Service Windows
Each PHA site is planned individually around fleet availability, access requirements and the best service window.
Confirmed PHA address
2013 Ridge Avenue
Philadelphia, PA 19121
Service window: Proposed evening window, to be confirmed with PHA.
Known locationKnown pilot site
Penn Rose
Street address to be confirmed
Service window: To be established with PHA.
Pilot experienceAdditional contract sites
PHA Sites — TBD
Added during mobilization
Service window: Site-specific, including after-hours where access is improved.
OnboardingLocation Onboarding Checklist
| Item | Purpose |
|---|---|
| Street address + site contact | Clear accountability and arrival planning |
| Vehicle roster + mix | Right staffing, supplies and service time |
| Keys / access protocol | Avoid missed services |
| Preferred service window | Schedule around vehicle availability |
| After-hours access | Use lower-utilization periods where practical |
| Monthly cadence + crew assignment | Predictable recurring execution |
30-Day Schedule
The same monthly plan in a focused scheduling view.
| Date | Location | Window | Vehicles | Crew | Status |
|---|---|---|---|---|---|
| Sep 2 | 2013 Ridge Ave | Proposed 6–10 PM | 54 | Crew A | Confirmed |
| Sep 4 | Penn Rose | To be confirmed | 38 | Crew B | Confirmed |
| Sep 8 | PHA Site — TBD | To be confirmed | 62 | Crew A + B | Planned |
| Sep 25 | 2013 Ridge Ave | Same-day request | 1 | On-call | Ad hoc |
Fleet Service Records
Vehicle-level visibility supports traceability, scheduling and exception management.
| Vehicle ID | Type | Location | Last | Next | Service | Status |
|---|---|---|---|---|---|---|
| PHA-1048 | Passenger / Compact SUV | HQ | Aug 4 | Sep 2 | Wash | Current |
| PHA-2216 | Full-Size SUV / Pickup | Penn Rose | Aug 6 | Sep 4 | Wash + Vacuum | Current |
| PHA-3310 | Cargo Van | TBD | Aug 8 | Sep 8 | Wash | Availability check |
| PHA-4521 | Box Truck >16' | TBD | Aug 15 | Sep 15 | Wash | Safety plan |
Quality Control & Photo Log
A simple audit trail for service verification, feedback and issue resolution.
PHA-2216 • Sep 4 Service
Before
Before-service photo
After
After-service photo
| Exterior wash | Completed |
| Interior vacuum | Completed |
| QC review | Passed |
Why this matters
PHA's Public Q&A specifically invited bidders to show an example of photo-log documentation that could support service verification and invoicing. This demonstrates the proposed workflow.
Management & Escalation
Clear ownership from planning through execution, QC and reporting.
1. PlanLocations, vehicles, windows
Harry Michel • Account Lead
2. StaffAssign trained crews
Chris McDonald • Operations
3. ExecuteSelf-contained mobile service
Field Team
4. VerifyCompletion, photos, QC
Operations + Admin
5. ReportVisibility + invoicing support
Kelly Ireland • Administration
Exception Workflow
| Exception | Response |
|---|---|
| Vehicle unavailable | Move to nearest feasible service window |
| Weather disruption | Reschedule while preserving cadence |
| Access issue | Escalate before crew arrival |
| Quality concern | Document, assign follow-up, close loop |
| Same-day request | Acknowledge; confirm availability + anticipated completion within four hours |